Terms of Service

Accounts and eligibility

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate, current details when you register, and keep them up to date. A business organizer must be authorised to act for that business.
• Keep one account per person or business. Do not share your credentials, and you are responsible for activity under your account. Tell us at once if you think someone else is using it.
• We may verify your identity or business details — including through Get verified and our payment partner — and may decline, restrict, or suspend an account that fails verification.

Our role, and organizer profiles

Eventador is a marketplace and technology platform. When you book a Service, the contract for that service is between you and the organizer. Eventador is not the provider of the service and is not a party to that contract, except where it collects payments as described in the cancellation policy and the hospitality sections below.

Organizers are independent businesses. We do not guarantee the quality, safety, or legality of a listing, and we do not guarantee that a listing will produce enquiries or bookings. Plans and promoted placements buy visibility and tools, not bookings.

Eventador is a brand visibility platform. Our job is to make organizer businesses visible to more customers — through search placement, Showcase profiles, plans, and promotion — and to give you the tools to turn that attention into work. We are not the provider of the event services themselves, and we do not promise bookings.

Some organizer profiles are created by Eventador from publicly available business information, or from content submitted by users, before the business registers — a provisional or unclaimed profile. If a profile is yours, you can claim it by completing registration and Get verified. After a valid claim we hand over control of the profile and remove content that breaches these terms.

Response times, verification badges, ratings, and plan labels shown on a profile are indicators, not endorsements or guarantees.

Organizer and property obligations

• Keep your listings accurate and current: work types, prices, inclusions, capacity, menus, and availability.
• Honour confirmed bookings on the cancellation rule shown on your Showcase. You cannot set a rule stricter than the Eventador default.
• Hold the licences, permits, registrations, and insurance your services require, and meet your tax, GST, and invoicing obligations.
• Answer enquiries and booking requests within a reasonable time.
• Do not move a customer off Eventador to avoid the Advance, the service charge, or our payment terms — including by publishing phone numbers, email addresses, links, or payment handles in listings, photos, reviews, or messages. We may remove that content and suspend the account.
• Do not offer, and do not accept payment for, anything unlawful, or any activity that the law or a venue prohibits.

Commission arrangements and completion of transactions

Where an organizer or vendor and Eventador have entered into a commission-based arrangement — whether under a separate written contract or through arrangements made in the app — that arrangement is legally binding on both parties. Each party will perform what is required of it so that the transactions covered by the arrangement are completed.

Organizers must honour the commitments they make to customers who request their services through the Eventador platform. If an organizer fails to do so, Eventador may revoke the organizer's account without further notice, without prejudice to Eventador's other rights under these terms or applicable law.

Restrictions on use

When you use Eventador, you must not:

• scrape, crawl, harvest, or systematically extract anything from our pages — by bot, crawler, script, browser extension, or bulk copy — without our written permission;
• create fake, multiple, or misleading accounts, impersonate another person or business, or misrepresent an affiliation;
• post fake, incentivised, or manipulated reviews or ratings, or offer anything of value in exchange for a review;
• send spam or unsolicited commercial messages to users, or collect or store the personal data of other users without a lawful basis;
• publish phone numbers, email addresses, external links, or payment handles to bypass the Eventador booking, payment, or messaging flow;
• upload or share content that is unlawful, infringing, defamatory, obscene, hateful, discriminatory, harassing, or misleading, or that you do not own or have consent to use — including photographs of people who can be identified;
• interfere with, disrupt, or overload the platform, attempt to gain unauthorised access to accounts or systems, or introduce malware;
• copy, modify, decompile, reverse engineer, resell, or sublicense Eventador or its data, or use it to build a competing product;
• use Eventador for fraud, money laundering, or any other unlawful purpose, or offer prohibited goods or services.

We may remove content, restrict features, or suspend or close an account that breaches these restrictions, and we may report unlawful conduct to the authorities. We may also take down content on a valid complaint, for example over intellectual property or privacy.

Your content and the licence you give us

Everything you upload stays yours — photographs, videos, descriptions, and reviews. You give Eventador permission to use that content so the platform works and your work can be seen. The permission is non-exclusive (you can use the same photographs anywhere else), worldwide, royalty-free, and it can be passed to the service providers who help us run Eventador.

In practice, we may:

• store your content and show it on Eventador, including on your Showcase;
• make the small adjustments needed to display it — cropping or resizing a photograph for a thumbnail, for example;
• for organizer portfolios, feature your work in Eventador's own promotion: on our website and app, in our social channels and email, and in printed or digital material, so that both Eventador and you are seen.

If you would rather a particular image was not used in our marketing, tell us and we will stop, except where it has already been printed or published. The permission ends when you delete the content, apart from copies already shared with others, held in backups, or used in material already published, which may remain for a reasonable period.

Only upload content you own or have the right to use, including consent from people who can be identified in your photographs. We do not claim ownership of your content, and we do not sell your photographs.

Reviews and ratings

• Reviews must be genuine and about a real enquiry or event.
• Do not ask for, offer, or accept anything in exchange for a review, and do not write a review for a booking that did not happen.
• Organizers may reply publicly. Organizers may not edit, delete, or selectively curate reviews left for them.
• We may remove a review that breaches these terms, and we keep a record of the removal.

Intellectual property

Eventador, its name and logos, its design, software, and content (other than user content) belong to us or our licensors. You receive a limited, personal, revocable, non-transferable, non-sublicensable licence to use Eventador for its intended purpose. If you send us feedback or suggestions, we may use them without restriction or payment.

No scraping, and no competing products

Our pages, layouts, components, code, and content — including organizer profiles, packages, prices, photographs, and reviews — belong to Eventador or to the organizer. They are made available so people can find and book events, and for nothing else.

• Do not scrape, crawl, index, or systematically extract anything from our pages without our written permission. Search engines may index public Showcase pages in the ordinary way.
• Do not copy, clone, or reuse our pages, layouts, components, wording, or design, in whole or in part, to build, promote, or supply a competing product or service.
• Do not use our content to train or improve a machine-learning or generative model without our written permission.
• We may block automated access, require you to stop, and take legal action. Breaching this section ends your licence to use Eventador and may close your account.

Suspension, removal, and closing accounts

We may suspend or close an account, remove content, or restrict features if you breach these terms, if the law requires it, or if we reasonably believe there is a risk to other users or to Eventador. Where it is practical to do so, we give notice and the chance to fix the problem first. You can close your account at any time. Terms that by their nature should survive closing — such as licences already granted, liability, and governing law — continue to apply.

Disclaimers, liability, and indemnity

Eventador is provided as it is. We do not promise uninterrupted availability, and we do not promise that a listing will produce enquiries or bookings. To the extent the law allows, Eventador is not liable for indirect or consequential loss, for the conduct of users, or for services delivered by an organizer. Nothing here limits a liability that cannot be limited by law.

You agree to indemnify Eventador against claims and costs that arise from your content, your listings, your breach of these terms, or your breach of the law or of third-party rights.

Governing law, changes, and contact

These terms are governed by the laws of India, and the courts competent to hear the matter in India have exclusive jurisdiction, without affecting any right you have under consumer protection law.

We may update these terms. We post the new version here with an effective date, and we notify account holders where a change is material. Continuing to use Eventador after a change means you accept the updated terms.

Questions, notices, and complaints about these terms — including content and intellectual property complaints — go to the contact details on our site. The grievance officer named in the Privacy Policy handles escalation.

Cancellation policy

This policy applies to the 10% Advance paid to Eventador on a through-us Service booking. It does not apply to unpaid calendar requests. Days until the event are counted on the day you cancel. The Eventador service charge (a percentage of the Advance, shown when you pay) is deducted from a customer cancel; the net refund is never below ₹0.

Eventador default

• 7 days or fewer until the event: no refund of the Advance.
• 14 days or fewer until the event: no 4-day full-refund grace after payment.
• Otherwise: full refund of the Advance for 4 days after payment; then 50% until the closer of 30 days after payment and the halfway point between payment and the event date; then no refund.

Organizer addendum

Some organizers offer a more generous rule on their Showcase: full refund of the Advance until the event date. That addendum replaces Eventador’s 100% / 50% / 0% bands. The service charge still applies when the customer cancels. Organizers cannot set a stricter schedule than Eventador’s default.

Who cancels

• Customer cancels: refund as above, minus the service charge. The seat on that date reopens.
• Organizer cancels: the customer receives 100% of the Advance. Eventador does not take a service charge. The organizer is not paid out for that booking.

Hospitality stays — tax collection and withholding

This section applies only to Properties (hospitality inventory stays) and their Stay payments. It does not apply to hire-path calendar requests, Quotes, Advances, Showcase packages, Collect paid plans, or any other Eventador product. Accommodation GST slabs, ITC rules, the 10% Stay Platform keep, and stay-side TCS/TDS below are Property-only.

When Eventador collects a customer Stay payment for a Property booking and pays an organizer out, Eventador may act as an electronic commerce operator under Indian law. Stay prices shown to customers are GST-inclusive where tax applies; customers are not charged a separate Eventador service-fee line at Stay checkout. Statutory tax invoices for the accommodation supply (where required) are the organizer's responsibility unless law requires otherwise.

Indian GST on accommodation for stays follows Notification No. 15/2025–Central Tax (Rate) (and later amendments), based on the reservation's average nightly value of supply per unit per day (typically including cleaning where charged):

• Average nightly value ₹1,000 or less → 0% GST (exempt)
• Average nightly value ₹1,001 to ₹7,500 → 5% GST, with no input tax credit (ITC) for the supplier where that rule applies
• Average nightly value above ₹7,500 → 18% GST, with ITC available where the organizer is registered and otherwise eligible

That GST is built into the GST-inclusive Stay price shown to the customer; it is not a separate checkout line. When organizers set Property nightly rates, weekend uplifts, seasonal bands, or cleaning fees, Eventador shows which slab and ITC rule those rates fall into so organizers can price with the statutory thresholds in mind. Slabs and thresholds follow Indian law and may change.

Eventador's Platform keep on completed Stay payouts is 10% of the stay subtotal before accommodation GST (host-only; not shown as a customer checkout line). That is lower than the ~15.5% single host service fee commonly charged by large OTAs such as Airbnb in India. On customer cancellations where the organizer retains a share, Eventador instead takes 10% of that retained share.

Separately from Platform keep, Eventador may deduct and remit statutory amounts from organizer Stay payouts (as applicable, at rates then in force):

• GST tax collected at source (TCS) under Section 52 of the CGST Act — typically 1% of the net value of taxable supplies made through the platform by GST-registered organizers, deposited against the organizer's GSTIN where provided. Organizers may claim credit as permitted by law. This is TCS, not income-tax TDS.
• Income-tax TDS under Section 194-O of the Income-Tax Act — typically 0.1% of gross earnings for India-resident organizers who have provided a valid PAN, or 5% if PAN is not provided. Certificates (e.g. Form 16A) may be issued as required.

Together, Eventador's commercial take is the 10% Platform keep, plus statutory ~1% GST TCS and §194-O TDS where they apply — not a ~15.5% OTA host fee. These withholdings and the keep are organizer-side and do not appear as separate lines on the customer Stay checkout. Organizers see an itemized Stay payout / earnings breakdown in roughly this order (labels may vary):

1. Accommodation (gross) — nightly rates × nights plus cleaning and extra-guest fees (the GST-inclusive amount the customer paid for the stay)
2. Accommodation GST — the embedded 0% / 5% / 18% slab amount, including whether ITC applies at that slab (informational for the organizer's tax invoice; not an extra charge on top of the customer total)
3. Minus Platform keep (10%) — Eventador's platform fee on the stay subtotal before accommodation GST
4. Minus GST on Platform keep — typically 18% on that platform fee
5. Minus GST TCS (§52) — typically 1% when applicable
6. Minus IT TDS (§194-O) — typically 0.1% with PAN or 5% without
7. Net payout — amount remitted to the organizer

Rates and applicability follow Indian law and may change; this section is a disclosure, not tax advice.