Privacy Policy

Data Fiduciary and contact

Data Fiduciary: Tridenforge Innovations Private Limited
Location: Kottayam, Kerala, India

• Privacy requests, Data Principal rights, Grievance Officer: info@tridenforge.com
• General product support: support@eventador.org

Personal data we collect

What we collect depends on how you use the Services. Categories, typical purposes, and sources are below.

Contact and account registration

Name, email address, password (stored by our authentication provider), account type (customer, organizer, staff, or admin), and related profile fields.

• Purposes: create and secure your account; provide the Services; communicate with you; prevent abuse.
• Sources: you; Google sign-in if you choose it; our authentication provider.

Customer briefing and event details

City or area, Indian mobile number, how you heard about Eventador, event type, headcount, and the consents you give during briefing.

• Purposes: qualify leads; match you with organizers; operate calendar requests; optional organizer suggestions if you opt in.
• Sources: you; phone-verification prefill where you consent.

Calendar requests, quotes, and bookings

Work type, requested date, optional notes and budget, quote details and media shared by organizers, booking amounts and dates, and related status.

• Purposes: connect you with organizers; process quotes and bookings; communicate about requests; prevent abuse.
• Sources: you; the organizer you contact; derived booking records.

User-generated content

Organizer Showcase content (organization name, bio, city, images, social links you publish), quote materials, and platform reviews you submit after a completed booking.

• Purposes: publish Showcase pages; support quotes and trust signals; operate review features.
• Sources: you; other users where they include information about an event or booking involving you.

Financial and transactional information

Transaction amounts, status, payment and subscription references, billing GSTIN and state where needed for tax invoices, and Collect checkout contact details. Payments are processed by payment partners — we receive amounts, status, and references, not your full card or bank credentials from hosted checkout.

• Purposes: process payments, subscriptions, and payouts; reconcile transactions; tax invoicing; fraud prevention.
• Sources: you; payment partners acting on our behalf and with their own relationship with you.

Get verified and payouts KYC

Legal name, address, GSTIN, PAN, bank account details, and contact information submitted for organizer verification and payouts. PAN, full address, and bank details are sensitive and used only for KYC, tax, and payouts.

• Purposes: verify organizers; enable payouts; meet legal and tax obligations.
• Sources: you (organizer); payout and verification partners processing on our instructions.

Customer service and support

Name, email, and message content when you contact us through forms or email, and related support records.

• Purposes: respond to requests; provide support; secure the Services.
• Sources: you.

Phone verification

With your consent, we verify your mobile number through a verification provider and may prefill your name and city from records linked to that number. We do not store government ID numbers from this step.

• Purposes: confirm your number; reduce abuse; prefill profile fields you consent to.
• Sources: you; verification provider.

Device information and identifiers

IP address (via hosting), browser type, device type, operating system or platform signals available in ordinary web requests, and session identifiers needed to keep you signed in.

• Purposes: operate and secure the Services; complete payment return flows; remember UI preferences.
• Sources: your device and browser; our hosting and authentication layers; essential cookies (see below).

We do not currently collect advertising identifiers or use device fingerprinting for marketing.

Connection and usage data

Pages and flows you use in the Services, forms you complete or partially complete, timestamps, error logs, and similar first-party operational metrics.

• Purposes: provide and improve the Services; diagnose issues; security and fraud prevention.
• Sources: your use of the Services; first-party logs (not third-party advertising analytics today).

Approximate location and browse by area

City or area you enter, city prefill from phone verification, and approximate location derived from your IP address at our hosting layer. We do not collect precise GPS unless we tell you otherwise and you consent.

When you use Use my location or allow area suggestions on first visit, your device location may be read once to suggest a catalog place (for example a state or city). Coordinates are not stored. If device location is unavailable, an approximate network location may be used the same way. You can clear or change the area anytime from the location control.

• Purposes: show relevant organizers and places; personalize browse-by-area; operate the Services.
• Sources: you; phone verification; hosting network signals; optional one-time device location with your permission.

Social sign-in and social links

If you sign in with Google, we receive account information the provider shares with us (such as name and email) according to your settings with that provider. Organizers may also publish social profile URLs on their Showcase.

• Purposes: authenticate you; display organizer Showcase links you choose to publish.
• Sources: you; Google (for OAuth); social URLs you enter.

Cookies

Essential cookies and similar technologies keep you signed in, complete payment return flows, and remember UI preferences. See Cookies and tracking choices below.

How we use personal data

• Provide Showcase, calendar requests, quotes, bookings, subscriptions, and payouts.
• Verify identity and prevent abuse.
• Communicate about your account, requests, and payments.
• Send optional organizer suggestions by email if you opt in.
• Comply with law, including tax invoicing.
• Improve and secure the Services using first-party metrics and logs.

We rely on contract performance, your consent where required, legal obligation, and legitimate uses under the DPDP Act.

Cookies and tracking choices

What we use today

We use essential cookies to keep you signed in, complete payment return flows, and remember UI preferences. Blocking essential cookies may limit functionality.

What we do not use today

We do not currently use third-party advertising cookies, cross-site tracking pixels, or device fingerprinting for marketing.

Manage your preferences

Email info@tridenforge.com to ask about cookies and tracking, or to withdraw consent for optional processing. When we introduce advertising or analytics that require consent, we will provide a consent tool and update this section.

How we share personal data

• Service providers — hosting, authentication, payment, communications, and verification providers processing data on our instructions.
• Organizers — when you send a calendar request, we share information the organizer needs to respond.
• Legal and safety — when required by law or to protect rights and safety.

We do not sell personal data. We do not share mobile numbers for third-party promotional marketing.

Your choices and rights (India)

Under the DPDP Act, as a Data Principal you may have the rights described below, subject to applicable law and limited exceptions (for example where we must retain data for legal, tax, security, or contract reasons).

Your rights

• Access: ask us to confirm whether we process your personal data and to receive a summary or copy where required.
• Correction: ask us to correct inaccurate or incomplete personal data we hold about you.
• Erasure: ask us to erase personal data in circumstances permitted by law.
• Withdraw consent: where we rely on consent (for example optional organizer suggestions or phone-verification prefill), withdraw that consent as easily as you gave it. Withdrawal does not affect processing already completed lawfully.
• Nomination: where the DPDP Act allows, nominate another person to exercise rights on your behalf in defined situations.
• Grievance: raise a complaint with our Grievance Officer (contact below).

How to exercise your rights

Email our Grievance Officer at info@tridenforge.com with your request and the email address on your account. We may take reasonable steps to verify your identity before acting. We aim to respond within a reasonable time and, where a specific timeline applies under law, within that timeline. Some account fields you can also update yourself in the product.

Marketing and communications choices

Optional organizer suggestions by email are consent-based during customer briefing. You can withdraw that consent anytime by emailing info@tridenforge.com. We may still send transactional or operational messages about your account, requests, bookings, and payments, which you generally cannot opt out of while you use those features.

We do not sell personal data. We do not share your mobile number with third parties for their promotional marketing.

Sensitive information

Get verified may require PAN, bank account details, and full address. We process that information only for KYC, tax, and payouts. You may request correction or, where law allows, erasure through the contact above. Phone verification does not store government ID numbers from that step.

Cookies and tracking preferences

See Cookies and tracking choices above, including how to ask about cookies or withdraw consent for optional processing. When we introduce advertising or analytics that require consent, we will add a preference mechanism and update this policy.

Grievance and escalation

Contact our Grievance Officer at info@tridenforge.com. If your grievance is not resolved, you may contact the Data Protection Board of India as provided under the DPDP Act.

Cross-border processing

Our providers may process data in India and other countries. Where required, we use appropriate safeguards for cross-border transfers.

Security

We use access controls, encryption in transit, and database protections. No transmission method is completely secure. You are responsible for keeping your password confidential.

Retention

We retain data while needed to provide the Services, meet legal obligations, resolve disputes, and prevent fraud, then delete or de-identify it subject to legal exceptions.

Children's privacy

The Services are not directed at children under 18. Contact us if you believe we have collected a child's data.

Future advertising and analytics

We may introduce advertising, audience measurement, or third-party analytics in the future. When we do, we will update this policy, obtain consent where required, and provide a preference mechanism. Until then, we do not run third-party marketing trackers on the Website.

Content you upload, and the rules for using Eventador

When you upload photographs, videos, descriptions, or reviews we store them so we can show them on Eventador and on organizer Showcase pages, and we may resize or crop them so they display properly. The content stays yours: you give us permission to use it on Eventador and — for organizer portfolios — to feature your work in Eventador's own promotion, on our website and app, in our social channels and email, and in printed or digital material. That permission is non-exclusive, so you can use the same photographs anywhere else, and it ends when you delete the content, apart from copies already shared, held in backups, or already used in published material. Tell us if you would rather we did not use a particular image in our marketing and we will stop, except where it is already printed or published. Only upload what you own or have the right to share, including consent from people who can be identified in your photographs.

Our Terms of Service set out what you must not do on Eventador — for example scraping or automated extraction, fake or incentivised reviews, spam, publishing contact details or payment handles to bypass our booking and payment flow, and uploading content that is unlawful, infringing, or that you have no right to share. We may remove content and suspend accounts that breach those rules. We also remove content on a valid privacy or intellectual property complaint.

Changes to this policy

We may update this Privacy Policy and will post the revised version here with an updated effective date.

Contact us

Tridenforge Innovations Private Limited (Eventador)
Kottayam, Kerala, India
Privacy & grievance: info@tridenforge.com
Support: support@eventador.org